Today’s customers expect their needs to be met whenever, wherever, however they want to shop. Delivering on those expectations puts a renewed focus on technology, a foundational element of the customer – and associate – experience. Hear from Retail Business Services’ Sid Konka and Juanita Londono about retail IT transformation trends and how Retail Business Services is evolving to help Ahold Delhaize USA brands win with their omnichannel customers – not only through systems and products – but innovative approaches and modern ways of working.