Juanita Londono is an IT Strategy Designer for Retail Business Services, the services company of Ahold Delhaize USA. In less than three years, she has advanced from an IT Co-op to a respected leader and transformation agent. Juanita champions Design Thinking and usability critical for IT modernization through creating and delivering training and providing exceptional mentoring at every level and her design-centered research has been leveraged in strategy creation, project plans, succession planning and key internal communications. She is a champion of diversity, equity and inclusion and working to create a culture of belonging for those around her. Prior to joining Retail Business Services, Juanita worked as a User Experience (UX) and User Interface (UI) Designer for different organizations in the retail industry, as well as a Graphic Designer in advertising agencies and design studios working with Crate & Barrel, Hush Puppies, Chipotle, Westin and Renaissance. Juanita received an MFA in Graphic Design Visual Experience from SCAD, The Savannah College of Art and Design, as well as a BFA in Design with emphasis on Communication and two minors in Literature from Los Andes University.